Faq's

Frequently Asked Questions (FAQs)

1. What type of products does Fashiono sell?

Fashiono specializes in high-quality handbags and fashion accessories designed for modern style and everyday elegance.

2. Where are you located?

Our business is based in Karachi, Pakistan. All orders are shipped from:

Office No 600, Block 14, Gulshan-e-Iqbal, Karachi, 47000, Pakistan

3. Do you ship internationally?

Yes! We ship worldwide at no extra cost. Fashiono offers free shipping on all orders.

4. How long does shipping take?

  • Processing Time: 1–3 business days
  • Shipping Time: 5–7 business days worldwide
  • You will receive a tracking number once your order has been shipped.

5. Is shipping really free?

Yes, shipping is free on all orders.

6. Do you provide tracking numbers?

Yes. Once your order has shipped, you’ll receive an email with your tracking number to monitor delivery progress.

7. What is your return policy?

  • We offer a 14-day return policy for damaged or incorrect items.
  • Returns are not accepted for change of mind.
  • Items must be unused and in their original packaging.
  • Refunds are processed within 7 business days after receiving the returned item.

8. Are all items eligible for return?

No. For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or incorrect:

  • Earrings
  • Nose rings
  • Customized or personalized items

9. How do I start a return?

Contact us with your order details and clear photos of the item:

10. How will I get my refund?

Refunds are issued to your original payment method within 7 business days after we inspect and approve the returned item.

11. Can I exchange an item instead of returning it?

We do not offer direct exchanges. You can return an eligible item for a refund and place a new order for the replacement.

12. What payment methods do you accept?

We accept:

  • Credit/Debit Cards
  • PayPal
  • Apple Pay / Google Pay
  • Local payment gateways (where available)

13. Do you offer customer support?

Yes! You can reach our support team at: