Frequently Asked Questions
1. Are the products sold at Fashiono authentic?
Yes, absolutely! At Fashiono, All the designer bags we sell are authentic. We source our products directly from trusted merchandise. Each item undergoes a thorough inspection by our experts to ensure its authenticity. Additionally, we provide documentation where applicable. If you ever have any concerns about the authenticity of a product, please contact us immediately, and we will assist you.
2. How can I be sure that the bags are genuine?
We understand that buying luxury items online can raise concerns, which is why we take extra care in ensuring authenticity. Our team carefully inspects every product, verifying key markers such as serial numbers, stitching, logos, and other brand-specific details. We also provide detailed descriptions and high-quality images of the items, so you can closely examine them before making a purchase. If you have any doubts or questions, feel free to reach out to us, and we will be happy to provide further information.
3. How do I track my order?
Once your order has been shipped, you will receive an email containing tracking information. Additionally, you can easily track your order directly on our website by visiting our order tracking page at Track Your Order Simply enter your order number to view the status of your shipment.
4. What payment methods do you accept?
At Fashiono, we accept a wide range of payment methods, including Shop Pay, Google Pay, Visa, MasterCard, American Express (Amex), Discover, Diners Club, Elo, JCB, and Union Pay. All prices are listed in U.S. Dollars (USD). We ensure that your payment information is processed securely, so you can shop with confidence.
5. Do you ship internationally?
No, we do not offer shipping internationally at the moment. We are only providing shipping in United States at the moment. We may expand to multiple countries in near future
6. How long will it take to receive my order?
Orders placed with us are typically processed within 1-3 business days. Delivery times will depend on the shipping method selected during checkout. Transit time usually takes 4-7 business days, Total delivery time while 5-10 business days. Once your order ships, you will receive a tracking number to monitor its progress.
7. Can I cancel my order?
We process orders quickly to ensure fast delivery. If you need to cancel an order, please contact us immediately at support@fashiono.us or call us at +1 804-470-7056. We can only cancel an order if it hasn’t been shipped yet. If your order has already been shipped, you will need to follow our return process after receiving the item.
8. What is your return policy?
Fashiono offers a 30-day return policy on all eligible items. If you're not fully satisfied with your purchase, you can return the item for a full refund. Please ensure that the item is returned in its new and unused condition, with all original packaging and tags still intact. For more details, you can refer to our Return and Refund Policy page on the website.
9. How can I contact Fashiono customer support?
Our customer service team is available to assist you with any inquiries. You can contact us via email at support@fashiono.us or by calling us at +1 804-470-7056 We are available from Monday to Friday, between 09:00 AM and 05:00 PM (EST). We are closed on weekends but will respond to emails during our business hours.
10. Are there any hidden fees or taxes?
All prices listed on our website include applicable taxes for U.S. customers. However, for international orders, customs duties, taxes, or handling fees may be charged once the item reaches your country. These additional costs are the responsibility of the customer and are not included in the product price or shipping cost at checkout.
11. Can I change my order after it's been placed?
Once an order is placed, it is processed as quickly as possible to ensure fast shipping. Unfortunately, we cannot make changes to an order once it has been confirmed. If you need to modify or cancel an order, please contact us immediately, and we will do our best to assist you before it ships. If the order has already been shipped, you will need to initiate a return once the item arrives.
12. Do you offer gift cards?
At this time, we do not offer gift cards at Fashiono. However, we are working on adding this feature in the future. Please sign up for our newsletter or follow us on social media for updates on when this option becomes available.
13. What should I do if my bag is damaged or defective?
If you receive a product that is damaged, defective, or incorrect, please contact us immediately at support@fashiono.us or +1 804-470-7056 We will guide you through the return process and cover the cost of return shipping. In such cases, we will offer a full refund or replacement depending on your preference and product availability.
14. Do you offer discounts or promotions?
From time to time, Fashiono offers sales, discounts, and special promotions. To stay informed about our latest deals, we recommend subscribing to our newsletter or following us on our social media channels. This way, you'll be the first to know about upcoming offers and exclusive discounts.
15. How can I be sure my payment information is secure?
We prioritize the security of your personal and payment information. Our website uses 128-bit SSL encryption, which ensures that all your sensitive data is transmitted securely.
Contact Us:
Shop Name: Fashiono
Phone: +1 804-470-7056
E-Mail: support@fashiono.us
Address: 1216 Dunwoody Drive, Valdosta, Georgia 31601, United States.
Opening Hours:
Monday to Friday between 9:00 am to 5:00 pm. We usually get back to you within 24 hours.