Return and Refund Policy
At Fashiono, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as expected, and we’re here to make the return and refund process as smooth as possible.
Please carefully read our Return and Refund Policy to understand how we handle returns, exchanges, and refunds.
Returns
We offer a 30-day return window from the date of delivery for all eligible products. If for any reason you are not completely satisfied with your purchase, you can return it to us for a full refund. However, please note that certain conditions apply.
Eligibility for Returns:
To be eligible for a return, your item must meet the following conditions:
- The item must be in unused and unworn condition.
- The item must be in original packaging with all tags, dust bags, and accessories included.
- The item must not have been altered, damaged, or marked in any way.
- The return request must be submitted within 30 days from the date of delivery.
How to Initiate a Return:
To begin the return process, please follow these steps:
Contact Us: Email us at support@fashiono.us or call us at +1 (804) 470-7056 to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: Once your return is authorized, we will send you detailed instructions on how to return your item, including the return shipping address and any other necessary information.
NOTE: You are responsible for the cost of return shipping unless the return is due to our error (e.g., a defective item or an incorrect order).
Condition of Returned Items: The returned item must be in its original condition and packaging. We recommend using a trackable shipping service for your return to ensure it reaches us safely.
Refunds
Once we receive your returned item and confirm it meets the eligibility criteria, we will process your refund.
Refund Method:
Refunds will be issued to your original payment method (e.g., credit/debit card, PayPal) within 5–7 business days after the return is processed.
Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please email us at support@fashiono.us or call us at +1 (804) 470-7056.
Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, please contact us immediately at support@fashiono.us or +1 (804) 470-7056. We will guide you through the return process and cover the cost of return shipping. In such cases, we will offer a full refund or replacement depending on your preference and product availability.
Non-returnable Items
Please note the following items are non-returnable:
- Final sale items
- Gift cards
- Custom or personalized items
- Used or worn items (including any items that have been damaged, marked, or altered in any way)
Return Shipping Costs
Customer Responsibility: Unless the return is due to a mistake on our part (e.g., defective or incorrect items), you will be responsible for paying the return shipping costs.
Shipping Fees: We cannot refund shipping fees unless the return is a result of an error from our side.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item without tracking.
Tax & duties
All prices listed on our website include applicable taxes for U.S. customers. However, for international orders, customs duties, taxes, or handling fees may be charged once the item reaches your country. These additional costs are the responsibility of the customer and are not included in the product price or shipping cost at checkout.
International Returns
If you are returning an item from outside the United States, the return policy remains the same, but you will be responsible for the return shipping costs. Additionally, please be aware that any duties or taxes incurred for the return are your responsibility.
We advise you to mark the return as a "return" to avoid unnecessary customs fees.
Contact Us:
Shop Name: Fashiono
Phone: +1 804-470-7056
E-Mail: support@fashiono.us
Address: 1216 Dunwoody Drive, Valdosta, Georgia 31601, United States.
Opening Hours:
Monday to Friday between 9:00 am to 5:00 pm. We usually get back to you within 24 hours.